At 7D Infotech, customer satisfaction is our priority. We strive to provide genuine laptop spare parts, quality repair services, and professional support. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds are accepted.

1. Eligibility for Returns

Returns are accepted only if:

• The product received is damaged during delivery.
• The wrong product has been delivered.
• The product has a verified manufacturing defect.
• The item is unused, undamaged, and returned in its original packaging with all accessories and invoices.

Return requests must be made within 7 days of receiving the product.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Installed or used spare parts.
• Products damaged due to improper installation or misuse.
• Special-order or customized products.
• Software, digital products, and license keys.
• Products returned without original packaging or proof of purchase.

3. Repair Service Policy

For repair services:

• Service charges are non-refundable once the repair process has started.
• If a repair cannot be completed due to hardware limitations, customers will be informed before proceeding with any additional work.
• Warranty on repairs applies only to the repaired component and does not cover unrelated faults or accidental damage.

4. Replacement Policy

Eligible products with manufacturing defects may be replaced after inspection by our technical team.

Replacement approval is subject to:

• Physical inspection of the product.
• Manufacturer’s warranty terms.
• Availability of the replacement item.

5. Refund Policy

Refunds are processed only when:

• A replacement is not available.
• The order is cancelled before dispatch.
• The product is confirmed defective and cannot be replaced.

Approved refunds will be processed within 5–7 business days using the original payment method.

6. Return Process

To request a return or replacement:

1. Contact our customer support team.
2. Provide your invoice or order number.
3. Share clear photos or videos of the product (if applicable).
4. Our team will verify the request and provide return instructions.
5. After receiving and inspecting the product, we will process the replacement or refund if eligible.

7. Shipping Charges

• Shipping charges are non-refundable unless the return is due to our error.
• Customers may be responsible for return shipping costs unless the product is defective or incorrectly delivered.

8. Warranty Information

Many products sold by 7D Infotech are covered by manufacturer or service warranty.

Warranty does not cover:

• Physical damage
• Liquid damage
• Electrical surge damage
• Unauthorized repairs or modifications
• Normal wear and tear

Warranty duration varies depending on the product or service.

9. Order Cancellation

Orders may be cancelled before dispatch.

Once an order has been shipped or a repair has started, cancellation requests may not be accepted.

10. Contact Us

For any return, replacement, refund, or warranty-related queries, please contact us.

7D Infotech

Address:
Plot No-266, Saheed Nagar, Bhubaneswar – 751007

Phone:
+91 8658989854
+91 8619645237

Email:
7d.infotech.bbsr@gmail.com

Business Hours:
Monday – Saturday: 10:00 AM – 7:00 PM

By purchasing products or using services from 7D Infotech, you acknowledge and agree to this Return & Refund Policy.